Once a PLAY customer has raised a replacement request, our team will investigate and initiate the return of the concerned PLAY device. Upon investigation of the concerned device and subsequent approval of replacement by the PLAY team, the PLAY customer will receive an e-mail advising on the estimated delivery date of the replacement device. If you do not get the replacement within the promised date, contact PLAY immediately.
** Based on your location, delivery times can vary but usually the replacement unit (if applicable) is shipped within 7 days of receiving the faulty unit.