As a valued PLAY customer, you can cancel your order any-time before the product has been shipped. If you paid via a prepayment mode (credit card, debit card or net banking), then your entire order amount will be refunded within 14 working days.
Unfortunately, once shipped, we do not have an order cancellation option and an order once shipped necessarily needs to be received by the customer.
This is to maintain our service level promise to our customers while also giving them flexibility of changing their mind before the shipment has been dispatched (An ordering customer gets notified once his shipment has been dispatched from the warehouse and periodically till the shipment has finally been delivered).
Any Pre-dispatch Order Cancellation can be requested by calling Customer Care at +91-8588874744 or by sending email to email@example.com. Please ensure to mention your Order ID in your correspondence.