- If there are mediums between the devices, the operating distance may be reduced.
- Make sure that your watch/band and the other Bluetooth device are within the maximum support Bluetooth range (10 m).
- When using the watch/band with other Bluetooth devices, the connection may be affected by electromagnetic waves. Use the watch/band in environments with fewer wireless devices present.
Bluetooth disconnects if the PLAYFIT is not allowed to run in the background. For example, phones may have power consumption protection mechanisms that prevent PLAYFIT app from running in the background or from scanning and reconnecting to other devices. As a result, your PLAYFIT device is frequently disconnected and cannot be automatically reconnected to your smartphone.