Though the chances are very minimal, but due to any reason if the device received by the PLAY customer is observed to be defective, PLAY Replacement-Policy allows the PLAY customer to request a replacement device at no additional cost.
If at the time of delivery of your shipment, you find that the package is tampered, please do not accept the item and hand the package back to the delivery person before signing the Proof of delivery (POD).
A PLAY customer is eligible to get a replacement (only) if:
1. In our examination of the faulty device, we find a defect that qualifies the device for replacement.
2. The replacement request is made within 7 (Seven) days of receipt of the delivery of the order.
3. The device has been received back by PLAY in its unused, original packing condition and includes all the accessories like cables, user manual, etc. as received in the original packing.
Order Replacement can be requested by calling Customer Care at +91-8588874744 or by sending email to firstname.lastname@example.org. Please mention your Order ID & Reason for replacement.
PLAY shall schedule Doorstep-Pickup via Play-At-Home Service (PAHS). Replacement product will be dispatched after receipt & verification of the faulty unit.