1. When the mobile device’s Bluetooth is turned on and the PLAYFIT App is opened, the data will be automatically synchronized. You may also pull down the data list on the main interface of the PLAYFIT App to manually synchronize data whenever you wish to do so.
2. If the synchronization fails, you may try the following steps:
a. First, you may pull down the data list to perform manual synchronization. If it doesn't work, Force Stop the PLAYFIT App and restart it.
b. If the above operations make no difference, switch off and then turn on the mobile device Bluetooth once or restart the mobile device.
Notes:
1. For Android users, you may try to clear the Bluetooth data in mobile device settings before restarting the phone.
2. For iOS users, you may find the device 'PLAYFIT 21' in the Bluetooth list of mobile phone settings, click to ignore the mobile device, and then switch off and then turn on the mobile device’s Bluetooth once or restart the mobile device.